Cobanoglu C, DeMicco F, Moreo PJ, Morvillo A, editors. Proceedings of the Global Conference on Services Management: Volume 1 [Internet]. SPB University Press; 2017 [cited 2026 Oct. 28]. (Proceedings of the Global Conference on Services Management). Available from: https://books.domainpress.org/index.php/spbup/catalog/book/31